ORDERS
- When will my order be shipped?
All orders are processed and shipped within 2-5 business days after purchase, unless otherwise stated on the product page.
Each item is prepared and checked individually before dispatch.
- How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Please allow up to 48 hours for the tracking link to update.
- Can I modify or cancel my order?
Once an order has been confirmed, it cannot be modified or cancelled.
However, you may contact us at stripesnstrass@gmail.com if you notice an error — we’ll do our best to help.
SHIPPING
- Do you ship internationally?
Yes, we ship worldwide from France.
Delivery times may vary depending on your location and local carrier services.
- What are the shipping costs?
Shipping fees are calculated at checkout based on your location and the weight of your order.
Free shipping may apply during special periods or above certain order thresholds
RETURNS & EXCHANGES
- Can I return or exchange an item?
Yes, you may return or exchange any item within 14 days of receiving your order.
Returned items must be unworn, unwashed, and in their original packaging.
- How do I proceed with a return?
To start a return, please contact us at stripesnstrass with your order number and the reason for return.
Returns are at the customer’s expense, except in the case of an error on our part.
- When will I receive my refund or exchange?
Once your return has been received and verified, the refund or exchange will be processed within 5–10 business days.
PRODUCTS
- Where are your pieces from?
Our pieces are found all over vintage spots around Europe not bulk only hand-pick
- Are your items in limited quantities?
Yes. Most of our garments and accessories are picked in small runs to ensure quality and exclusivity.
SHIPPING COST
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.